To comply with the requirements of Hong Kong Monetary Authority (“HKMA”), Nanyang Commercial Bank, Limited ("the Bank") has replaced the existing magnetic stripe ATM card with the brand new "Chip-based ATM Card" for customers. The new card offers enhanced security features, providing customers with additional protection. The existing magnetic stripe ATM Card becomes invalid for ATM, PPS, EPS or other related services from 1 April 2014 onwards. If you still have not yet activated your new card, please conduct a transaction with the new card at any Nanyang Commercial Bank or JETCO ATM as soon as possible. If you have not received the new card, please visit any of our branches for card replacement free of charge.

For enquiry, please call NCB ATM Card 24-hour Customer Service Hotline: (852) 2616 6266, visit our website at www.ncb.com.hk, or contact our branch staff.




Notes:
(1) The new "chip-based ATM Card" (and other cash withdrawal cards) are not applicable to "PLUS" network.
(2) There will be a charge of HKD15 / RMB15 (depending on the currency type of the debit account) for each cash withdrawal transaction at ATMs of the "UnionPay" network.
(3) Replacement of the existing ATM Card with the new “chip-based ATM Card” may not be made automatically under certain circumstances. In such case, customers will be required to visit any of our branches in person for card replacement.
(4) If customers do not accept the above service revision, they may contact the Bank to for their right of service termination.
(5) According to HKMA's guidelines, all local ATM transactions must be processed by chip-based cards from 1 April 2014 onwards. Customers will not be able to perform transactions with the existing ATM Card afterwards if card replacement is not made by the aforesaid deadline.
(6) Customers' existing ATM Card will be voided upon activation of the new card.
If there is any discrepancy between the English and the Chinese versions, the English version shall prevail.