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Customer Hotlines

Contents	Telephone number
Personal Customer Service Hotline	2616 6628
Corporate Customer Service Hotline	2616 6638
Main Office	2852 0888
24-hour Security Hotline	2616 6628 e-Banking Service Security: After language selection,press 5 > 0 Staff Identity Verification: After language selection,press 9
Promotional Campaign Customer Service Verification Hotline	2616 6628 (After language selection,press 9)
Automatic Phone Banking	2616 6628 (After language selection,press 2)

Service Hotlines

Contents	Telephone number
NCB Wealth Management	2616 6688
Investment Hotline	2616 6618
ATM Card 24-hour Customer Service Hotline	2616 6266
「NCB」WhatsApp Link/QR code	https://wa.me/85228501305 (Terms and Conditions apply) [Service Hours: Monday to Friday from 9 a.m. to 6 p.m.]

Welcome your opinions

Dear Customer,

We are dedicated to providing quality service that suits your needs, and wish to hear your opinions in order to enhance our service standard. If you have any feedback or would like to recognize any of our employees who have provided excellent service, you are welcome to share your views through the following channels:

Contact Channel	Method
Branch	Please share your opinion with our Branch Head.
Customer Opinion Form	Please complete this form and return it by mail, by fax(852) 2815 3333, by email qs@ncb.com.hk or in person to any of our branches. Fill the Form Send Email
Customer Opinion Hotline	(852) 3982 9960 [Office Hours: Monday to Friday from 9 a.m. to 5 p.m.] (This hotline is used for providing feedback. To ensure our quality of service, your calls may be recorded)

Your feedback will be followed up and acknowledged within 7 days upon receipt. In case we need to investigate further, our staff will endeavour to advise you of the outcome within 30 days. If feedback is lodged by a third party, please note that we will contact the customer concerned directly in order to protect our customer’s privacy.

Please read
“Personal Information Collection Statement – Customer Feedback and Complaint Handling”
carefully prior to supplying personal data to us for providing feedback.

Thank you in advance for sharing your valuable comments.
Yours sincerely,
Nanyang Commercial Bank, Limited

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Phone:(852)2616 6628

Address: Nanyang Commercial Bank Limited, 151 Des Voeux Road, Central, Hong Kong