Personal Banking

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We provide a variety of materials to help the elderly to access our banking services with ease, share anti-fraud tips, and protect the elderly from frauds and scams.

Electronic Channel Applications/Digital Education Handbook

User Guide for Basic Functions of Mobile Banking
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User Guide for Basic Functions of Internet Banking
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User Guide for Self-Service Banking Services
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User Guide for "Cardless Withdrawal"
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User Guide for Phone Banking Services
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Service Guide

Help Center
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NCB Personal Internet Banking Service Guide
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NCB Personal Mobile Banking Service Guide
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Security Zone
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Guideline to Authorization and Banking Services for Persons with Dementia
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Branch Caring Services
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“Money Safe Protection” Service
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Anti-Fraud Information/Security Tips

Anti-Fraud Tips
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HKMA Public Education Videos
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Contact Us

Customer Service Hotline Telephone number
General Enquiries Hotline/ 24-hour Security Hotline (852)2616 6628
ATM Card 24-hour Customer Service Hotline (852)2616 6266
NCB Wealth Management (852)2616 6688
NCB WhatsApp Online Chat Service
(Scan to connect)
Branch Network