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Barrier-free Banking Services

Last update on 06 May, 2024
We strive to ensure that our banking services and facilities are accessible to people with different needs.

e-Banking Services

Audible security device available to persons with visual impairment, for details please contact our staff.

Barrier-free facilities in branch*

Ramps and call all button

  • If permanent ramp cannot be provided, we’ll provide a temporary ramp after considering staircase and footpath limitation. Call buttons and notice are displayed by the branch providing temporary ramp to facilitate customers seeking assistance from bank staff.
  • If a permanent or temporary ramp cannot be provided due to limitations of building structures or footpath conditions, we’ll install a call button to facilitate customers seeking assistance from bank staff.


  • Assistive listening system (induction loop system) is provided at all branches, which compatible with hearing aids equipped with a T-switch to keep persons with hearing impairment free from surrounding noise. Also, it helps to communicate with staff without using hearing aids.
  • Wheelchair-accessible counters or meeting rooms are available in some branches.

Guide dogs

  • Customers with guide dogs are welcome to visit our branches.

* Click here for the detail of Barrier-free facilities in branch

ATM Service

Customer with visual impairment can use headphones at NCB ATMs with Voice Assistance services to complete certain banking transactions, namely:
✓ Cash withdrawal
✓ Balance enquiry
✓ Change ATM PIN
Click here for the locations of NCB ATMs with Voice Assistance services & NCB ATMs with wheelchair access.

24-hour Customer Service Hotline

Third parties are permitted to report lost or trapped ATM cards / Credit Card on behalf of customers with hearing impairment (ATM Card: 2616 6266 / Credit card: 2544 2222).

Online Chat Service

Hearing-impaired customers can use Online Chat service after login to Internet Banking to reporting ATM card lost, credit card lost; cancelling credit cards, ATM cards; reporting unauthorized transactions on credit cards, ATM cards, and from bank accounts; booking appointments for banking services for persons with hearing impairment via instant messaging.

Our commitment

Beyond NCB’s barrier-free services, another of our commitments is the training we provide our employees with so that they are attentive to issues affecting people with disabilities. This enables us to react effectively & efficiently to your banking needs.
If you have a concern about, or experience difficulty in accessing any of our facilities, please contact our Customer Hotline at 2622 2633.