Branch Caring Services

Last update on 20 July, 2026
We strive to ensure that our banking services and facilities are accessible to people with different needs.

e-Banking Services

Audible security device available to persons with visual impairment, for details please contact our staff.

Accessible Branch Facilities and Services*

Ramps and call all button

If permanent ramp cannot be provided, we’ll provide a temporary ramp after considering staircase and footpath limitation. Call buttons and notice are displayed by the branch providing temporary ramp to facilitate customers seeking assistance from bank staff.
If a permanent or temporary ramp cannot be provided due to limitations of building structures or footpath conditions, we’ll install a call button to facilitate customers seeking assistance from bank staff.

Counters

Assistive listening system (induction loop system) is provided at all branches, which compatible with hearing aids equipped with a T-switch to keep persons with hearing impairment free from surrounding noise. Also, it helps to communicate with staff without using hearing aids.
Wheelchair-accessible counters or meeting rooms are available in some branches.
Magnifying glasses are available at all branches. Please approach our branch staff if you require assistance.

Guide dogs

Customers with guide dogs are welcome to visit our branches.

Age-friendly Services

Our bank offers branch appointment services for designated banking needs (e.g., foreign currency cash withdrawal) and can be arranged through our Customer Service Hotline.
The first two hours of business (9：00-11：00) and the lunchtime period (12:00 - 14:00) are generally peak hours at our branches. We suggest visiting during off-peak hours to shorten your waiting time.

* Click here for the detail of Barrier-free facilities in branch

Barrier-free facilities in branch

ATM Service

Customer with visual impairment can use headphones at NCB ATMs with Voice Assistance services to complete certain banking transactions, namely:
✓ Cash withdrawal
✓ Balance enquiry
✓ Change ATM PIN
Click here for the locations of NCB ATMs with Voice Assistance services & NCB ATMs with wheelchair access.

ATM network

24-hour Customer Service Hotline

Third parties are permitted to report lost or trapped ATM cards / Credit Card on behalf of customers with hearing impairment (ATM Card: 2616 6266 / Credit card: 2544 2222).

Online Chat Service

Through the「NCB」WhatsApp Online Chat Service ( https://wa.me/85228501305 subject to Terms and Conditions ), our customer service officers will assist you and answer general inquiries about the bank and its products.

Our commitment

Beyond NCB’s barrier-free services, another of our commitments is the training we provide our employees with so that they are attentive to issues affecting people with disabilities. This enables us to react effectively & efficiently to your banking needs.
If you have a concern about, or experience difficulty in accessing any of our facilities, please contact our Customer Hotline at 2616 6628.