Welcome your opinions

Dear Customer,

We are dedicated to providing quality service that suits your needs, and wish to hear your opinions in order to enhance our service standard. If you have any feedback or would like to recognize any of our employees who have provided excellent service, you are welcome to share your views through the following channels:

	Branch: Please share your opinion with our Branch Head.
	Customer Opinion Form: Please complete this form and return it by mail, by fax ((852) 2815 3333) or in person to any of our branches.
	Online Enquiry
	E-mail: nanyang@ncb.com.hk; or
	Customer Opinion Hotline: (852) 2852 0689 (To ensure our quality of service, your calls may be recorded)
Your feedback will be followed up and acknowledged within 7 days upon receipt. In case we need to investigate further, our staff will endeavour to advise you of the outcome within 30 days. If feedback is lodged by a third party, please note that we will contact the customer concerned directly in order to protect our customer's privacy.
Thank you in advance for sharing your valuable comments.
Yours sincerely, Nanyang Commercial Bank